Resource Development Operations Manager

Location: Tacoma, WA, hybrid and remote options available Reports to: Chief Development Officer

Employment Type: Full-time, non-exempt

About the Role
United Way seeks an experienced and relationship-driven professional to serve as the Resource Development Operations Manager. This position plays a vital role in making our vision possible by helping to drive fundraising strategy, build stronger donor relationships, grow community involvement, and keep operations running smoothly behind the scenes.

Working side by side with the Chief Development Officer, the qualified candidate will organize projects, streamline systems, manage reporting, and support donor engagement efforts that directly contribute to lifting families out of poverty and building a stronger Pierce County.

Essential Responsibilities

1. Fundraising Operations & Donor Stewardship (Top Priority)

• Manage the donor acknowledgment process, ensuring prompt, accurate, and personalized thank-you letters and stewardship materials.
• Partner with Finance to ensure donor records, reports, and data are accurate, timely, and consistent. Generate lists, track updates, and create dashboards to support fundraisers.
  Build and maintain clear processes, timelines, and tracking systems for all fundraising action items. 
• Support direct mail and annual appeals by coordinating materials, managing vendor timelines, and tracking/reporting results. 
• Coordinate grants, sponsorships, and new business proposals—ensuring materials are branded, accurate, submitted on time, and followed with reporting. 
• Collect and organize community stories and impact data; work with Marketing to ensure they are used in donor communications and reports.
• Prepare toolkits, resources, and training materials to support campaign readiness.

2. Campaign & Donor Engagement Support

• Assist with campaign planning, budgets, and fundraising events; track milestones and deliverables.
• Track quarterly team goals and deliverables to ensure accountability and 
  follow-through.
• Support the CEO call process by scheduling, preparing materials, and compiling follow-up reports.
• Track and analyze campaign metrics, update revenue projections, and prepare benchmarking reports.
• Generate timely reports and updates for leadership, staff, campaign cabinet, and board to highlight progress. 
• Schedule donor and partner meetings, prepare briefings, capture notes, and ensure follow-up actions are completed. 
• Conduct light donor research (giving history, event attendance, LinkedIn, press mentions) to prepare the fundraising team for cultivation and stewardship.
• Provide warm donor hospitality at events, ensuring attendees feel welcomed and appreciated; track attendance, preferences, and follow-up needs.
• Support affinity groups (e.g., Women United, Emerging Leaders) with logistics and communications.
• Assist with board meetings, community events, and stewardship activities.
• Help coordinate and execute donor and community events, including the Changemaker Awards.

3. Communications & Marketing Partnership

• Ensure timely, high-quality recognition of donors, sponsors, and grants through communications, events, and acknowledgments.
• Partner with the CDO to design and implement fundraising communication plans that highlight impact and elevate UWPC’s voice.
• Serve as primary liaison between Resource Development and Marketing, tracking requests, coordinating schedules, and ensuring deliverables align with fundraising goals.
• Collect and package stories, photos, donor highlights, and data points for Marketing in a clear, timely way.
• Oversee the creation, scheduling, and quality control of donor and campaign materials, ensuring they are accurate, polished, and brand-aligned.
• Review drafts for accuracy, donor sensitivity, and fundraising alignment; track edits and confirm final distribution.
• Maintain a shared communications calendar with Marketing to track deadlines and campaign launches.

4. Process, Systems & Reporting

• Support efficient use of internal systems (CRM, project management tools, databases) by maintaining accurate data and ensuring team compliance.
• Develop and refine operational processes to improve efficiency, accountability, and cross-team communication.
• Track and report on key fundraising metrics and progress toward goals; coordinate donor surveys, 
  data collection, and reporting.
• Prepare weekly, monthly, and quarterly dashboards that provide actionable insights to the development team.

5. Calendar & Workflow Coordination

• Maintain and monitor organizational, department, and CDO calendars.
• Provide administrative support for the CDO, including scheduling donor meetings, board activities, and events.
• Track key deadlines, events, and deliverables to ensure timely execution.
• Coordinate logistics for meetings, trainings, and special events (scheduling, agendas, materials, follow-ups).

6. Operations Management & Financial Tracking

• Assist with preparing, tracking, and reconciling department budgets and expenses.
• Generate financial reports and ensure alignment with organizational goals.
• Support grant, sponsorship, and campaign reporting by compiling and organizing required data.
• Work closely with vendors (printers, mailing houses, etc.) to ensure efficient and cost-effective production of campaign materials.
• Organize departmental files and ensure accurate data entry.
• Plan department meetings, capture notes, and track follow-up actions.
• Manage inventory of merchandise and campaign supplies.
• Perform other related duties as assigned to keep Resource Development running smoothly.

Qualifications

• Bachelor’s degree in Human Services, Marketing, Communications, or related field; equivalent experience may substitute.
• 2–5 years of experience in nonprofit or business administration, ideally in fundraising, donor engagement, or community advocacy.
• Strong written and verbal communication.
• Data management and reporting skills.
• Excellent planning and organizational ability.
• Effective relationship management and team collaboration.
• Reliability, attention to detail, and ability to multitask.
• Proficiency in Microsoft Office Suite, Canva, and CRM/Google Suite experience preferred.
• Understanding of poverty-related issues and family stability initiatives.

Preferred Skills
We’re looking for someone who thrives in a fast-paced environment, brings confidence in making day-to-day decisions, and knows when to seek input. The right candidate will be proactive, resourceful, and highly collaborative, with the ability to build strong relationships across Resource Development, Marketing, Finance, and Impact teams.

Creativity and adaptability are essential, especially during campaign seasons when timelines shift quickly. A warm, donor-centered approach and a natural sense of hospitality will help ensure every donor and partner feels valued. The best fit for this role will see the story behind the numbers, turning everyday tasks into powerful reminders of how donors are changing lives in Pierce County.

Compensation and Benefits
Pay Range: $28 to $32 per hour.
UWPC offers a generous benefits package that includes: health/dental, retirement, supplemental life and disability, vacation and sick time.

Additional Requirements

• Employment is subject to a background check.
• Position requires occasional evening and weekend events.
• Must be able to lift up to 20 pounds and attend off-site meetings and events as needed.

Equal Employment Opportunity and ADA Compliance
United Way is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. Employment decisions are made without regard to race, color, religion, sex, pregnancy, national origin, disability, age, sexual orientation, gender identity, or any other protected class under the law. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act (ADA) to enable qualified individuals with disabilities to perform essential job functions.

How to Apply
Submit your resume and cover letter outlining your experience and interest in the position by clicking on the Apply button below. Applications will be accepted until December 5, 2025.